Bank of America Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Bank of America Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Missouri

Bank of America reduced my HELOC from $50000.00 to $20000.00 saying in the letter only that it was " based on the decreased equity available in my home '' - no further explanation. When I called them they suggested that I could get money on a credit card cash advance. When pressed, they said that they had established a value of $480000.00 for my house which has a market value of at least $650000.00. Houses have been increasing in value in the last few years and typically sell on the first day they are on the market. I believe they are using arbitrarily and fraudulently low " estimates '' of value to freeze HELOCs and force customers onto high interest rate credit cards.

Bank of America customer in Missouri
Feb 15, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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