Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

On -/-/- Ditech Financial LLC opened a escrow account for our mortgage without our authorization and paid our Homeowners Insurance without our authorization. - -, our Homeowners Insurance, sent Ditech a proof of insurance form and Ditech paid for it without our authorization. Since -/-/- I 've been on the phone for hours with Ditech to get this resolved, to be sure - received our payment from Ditech on time before we got additional charges from - for late payments, we had to pay Ditech back for the homeowners insurance payment to close the unauthorized escrow account, and I sent Ditech a letter to close the escrow account. Later, I started to get charged $81.00 to my mortgage bill for this escrow account, which I previously closed, both for my -/-/- and -/-/- mortgage bills. I 'm currently working to get this charge removed again for my - mortgage bill payment. I was advised by the representative that there is no guarantee this wo n't happen again -/-/- when my homeowners insurance is due again. I was advised that if Ditech receives a bill or a delinquent statement from -, or any company, in the future they will reopen an escrow account without my authorization and make this payment before I even have a chance to pay it directly to - or any company. I was previously advised by - -/-/- that my agent NEVER sent Ditech a bill or a delinquent statement. Farmers simply sent a proof of insurance form to prove we have homeowners insurance, which is legally required. Ditech has refused to look at the actual documents - sent them to prove what - actually sent them, while - has checked their system and sees that they simply sent a proof of insurance. The Ditech representatives simply look at the title Ditech representatives post on their own computer system but they refused to open the actual document to read the actual forms sent to them.