TCF National Bank Mortgage Complaint

Home equity loan or line of credit Application, originator, mortgage broker

TCF National Bank Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker Michigan

I was denied a re-finance mortgage of real estate by TCF Bank. The approval process took almost a year, with multiple delays created by the bank. I spent nearly $600.00 in appraisal fees, and nearly one year of time attempting to secure this loan. I took another job during the inordinate amount of time that the Bank took and that became the reason for the denial of my loan. They delayed the loan by asking for the same documents repeatedly. They used other time delay tactics like going " dark '' and not communicating the status of the loan. The bank would ask for repairs for be done to the property that did not need to be done for non-existent issues. The bank also requested that a re-inspection be done after the repairs for the non-existent issues were done. The bank then asked for a certification from a licensed " roofing-professional ' to be provided. This professional license does not exist in the state the property is in, so the request was nonsensical and impossible to obtain.

TCF National Bank customer in Michigan
Feb 11, 2017

* Source: CFPB Complaint Database

TCF National Bank response to complaint:
Closed with monetary relief

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