Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Florida

Bank of America will not cancel a home equity line of credit. They acknowledge the $0.00. balance and received the written request - - 2017. BofA claims a flood insurance policy has or will be, forced placed, as a " revenue enhancer '' to protect the $0.00 balance. The home equity/ mortgage dept.says they have no control over this, and transfer me to the insurance dept. The insurance dept says it is entirely up to the home equity/mortgage dept and they transfer back to the home equity/mortgage dept. The two department do not agree as to the amount I should pay but they do agree my balance is $0.00. I have wasted several hours on the phone with BofA often getting switched between the two departments. In the -/-/2017 mail I receive a statement for - balance with a insurance charge of $3600.00. ( This is the first bill I have received ). I called again today, and again got switched from dept to dept. everyone agrees this should be - out, but not by their dept, the other dept has to handle it. They also said I would not get an insurance policy but they would send a certificate of Insurance although the starting date would over a month ago.. Today, I wasted another hour and a half on the phone with bank of America. I just want bank of America to stop this nonsense and close all my accounts