Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Alabama

I sent Bank of America a letter of intent to recast my mortgage, a certified check to be applied against my principal and a seperate check to cover the recast fee. Both checks were received and deposited at the end of -, over a month ago. I contacted BOA in early - to request a status report. Was told they lost my letter of intent, faxed another letter of intent. Called a week later and was told that the back office team had not assigned the request for recast. Was told that a specific request to assign the recast would be made that day, - -. Was told that it would take two weeks to complete the recast. Called back a week later and was told that the recast was assigned on - - and that they had two weeks to complete the process. Confirmed with Customer Service that " back office team '' had everyrthing they needed. Called - - and was told that no information was available from " back office team '' and could not confirm the status of the recast. Was told an " urgent request '' was being sent to get the status of the case and to call back the next day. Called today, - -, was told no information was received from " the back office team ''. Customer service rep agreed to contact her Manager to have her intervene with " back office team ''. Customer service rep created a direct request folder and gave me the number to consolidate all efforts to get any response from the " back office team ''. Agreed to call back this afternoon.