Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Account opening, closing, or management District of Columbia

On -/-/-, I opened a Citibank account to take advantage of a checking account bonus offer. I funded the account with - dollars on -/-/-, and I maintained this balance for 30 days per the terms and conditions of the promotional bonus. -/-/-, I contacted Citibank because I had yet to receive my bonus. An investigation was initiated and by -/-/- I was told that I had completed all the requirements and I need only wait until -/-/- ( 90 days after the initial 30 days ) at the latest to receive the - dollar bonus. I did not receive my bonus, and I contacted Citibank again, who initiated another investigation. A few weeks later, I was told again that I had completed the requirements for the bonus, but now I was told that I had not submitted the necessary tax documents, -, and I should contact the branch where I opened the account. I had submitted the tax documents -/-/-,


After another week of waiting, I was told by the branch manager through email that I would need to wait an additional 90 days to receive my bonus. I immediately responded to inform her that the terms and conditions and tax letter I received made no mention of any requirement to wait an additional 90 days. The branch manager has yet to respond even after I have contacted her three additional times. The branch manager and bankers at the branch refuse to speak to me. This is unacceptable. Citibank has violated its terms and conditions regarding this bonus, and I expect full credit of the - dollars immediately.