Bank of America Credit Card Complaint

Bank of America Credit card department,

Identity theft / Fraud / Embezzlement Arizona

My credit card number was fraudulently used by an unknown person online to purchase items at a - - in - on -/-/-. The items were picked up and signed for at the - - - on -/-/-. My Visa card with Bank of America was charged $1000.00. I became aware of the charges in the next monthly statement. I instituted a fraud claim with Bank of America and changed the account number immediately and destroyed the credit card per B of A instruction. The physical credit card was not stolen and was never out of my possession. B of A investigated and their decision of -/-/- is that the charges are valid and I owe the amount noted. No documentation has been received from B of A to support their decision. Note also my account had a security threshold of $750.00 which stipulates I should have been contacted for the charge to be debited to my credit card account ; no contact was made for approval. B of A has not given me a fraud affidavit or any other support to assist in this fraud claim. I have filed a police report with the -, AZ police and have notified the - credit bureaus of the situation and place a credit freeze on my name and credit. I feel that B of A should provide me with the signature of the transaction as well as any other documentation utilized by them to deny. The account is now drawing monthly interest charges for the disputed amount.