Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Savings account Account opening, closing, or management Texas

The complaint that I am filing is for Citibank refusing to honor and distribute funds for a promotion that was advertised through -/-/- and -/-/-. This promotion required a customer to " open a new consumer checking account in the ... .Citibank Account Package by -/-/-, make a deposit of $15000.00 or more in new-to-Citibank funds in to [ the ] new checking account ... within 30 days after opening the new checking account and maintain a minimum balance of % - for 30 consecutive calendar days following the date [ the ] qualifying deposit [ was made ]. '' Per the offer terms, " the cash bonus will be credited to your new checking account within 90 calendar days from the date when you completed all offer requirements. '' The terms were satisfied as a deposit of $15000.00 was made on -/-/-. The account had been funded for 30 calendar days as stipulated in the requirements. Based on the promotional requirements, the bonus was to be deposited by Citibank on -/-/-. As of -/-/-, this deposit has not been made.


day. He informed me that the bonus would post on -/-/- at -. The bonus had not posted on -/-/- by - EST, so I called the bank again. This time, the customer service representative explained that the bonus should have posted but could not explain why it had not. A promotional dispute was put into Citibank 's system to investigate the issue. The representative explained that the dispute would be investigated and the matter resolved within the next 2 business days. On -/-/- I called and was able to reach a customer service representative who explained that I should wait for another day because the holidays may have been the cause for the bonus not posting. On -/-/- I called the bank again. The customer service representative put me on with a supervisor to discuss my issue. He told me that the bonus was set to post at the end of the statement period, which was -/-/-. He told me that he would put in a request to expedite the promotional funds to my account. I called on -/-/- and was transferred to another supervisor who told me that I was eligible for the bonus and that he would enter a high level dispute to expedite the bonus. He also told me that his supervisor number is - and to contact him for more information. I called back -/-/- to determine what progress had been made on the disputes as the bonus had STILL not posted. The customer service representative informed me that she had been speaking with a supervisor about the issue and that the bonus would definitely post on -/-/-. On -/-/- the bonus has not posted. I talked with a supervisor named - who told me that the dispute that was filed on -/-/- had been closed. He did not give any details as to why the dispute was closed, but created a new high priority dispute with reference # -. This supervisor explained that the dispute was expected to take 24-48 hours to resolve. All in all, Citibank lured me in to deposit a significant amount of funds into their company using a promotion that they have not honored. I now understand why bank has a poor consumer reputation in my community and via the internet. I know that any investigation done by the CFPB will find Citibank to be in breach of contract per the terms that were provided in their promotional disclosure. I now need the assistance and protection of the CFPB to ensure that this breach of contract by Citibank is investigated and properly resolved.