USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing disputes Arizona

On -/-/2016 I received a letter from USAA dated -/-/- converting the temporary dispute credit on -/-/2016 to a permanent credit in the amount of $430.00 to my USAA Mastercard for the charge on -/-/2016 by - for a preorder item that was never received and the order cancelled. This sounds like good news but on -/-/2016, 1 day prior to the temporary dispute credit of -/-/-, USAA converted my Mastercard to a USAA - card. The balance transfer of $960.00 to the new card included the - charge of $430.00 in effect billing me twice, once on the Mastercard and once on the Visa. I have made multiple calls and submitted numerous documents to USAA, spoken to a supervisor with no authority to resolve the matter, and on -/-/- spent over an hour going through the paperwork and the math with the Executive resolution team confirming - showed the order cancelled, I never received any merchandise or in store credit from -, the disputed charge was carried to the - card 1 day before the dispute credit was placed on my Mastercard account, my - statement shows the disputed amount to be $860.00 which is $430.00 twice, and a


however nothing was done to correct the -. On -/-/-, I resubmitted documentation to show the disputed charge that was carried over to the - on -/-/- had not been resolved. The permanent credit applied to the Mastercard only resolved the second charge by - on -/-/- which was either the botched credit or complete fraud. If it had been done correctly the Mastercard would again show a credit in the amount of $430.00 which could be carried over to the -. Since then I have contacted USAA on -/-/-, -/-/-, and on -/-/-, I was finally able to reach the executive resolution team. Everyone I have spoken with has agreed that the disputed charge was carried forward to the - and has not been credited. I was told since this is an internal matter it would take 2 business days to credit the -. If there were any questions or additional information needed I would be contacted and I provided - numbers. To date I have not received a call or a credit to my -. I have been unable to reach anyone with the authority to remedy this error. I have done everything I can to try to work with USAA but after 4 months of phone calls and letters to USAA I am right back where I started with a $430.00 charge I do not owe hiding in a balance transfer on the new - card. You would think it could n't get any worse but as of this morning I am now showing interest charges on the - disputed amount. I am requesting USAA do the right thing and complete the resolution of this issue with a credit to my - in the amount of $430.00 and all associated interest charges.