Capital One Credit Card Complaint

Capital One Credit card department,

Customer service / Customer relations Illinois

I reported fraudulent charges from - on my Capital One - on about -/-/-. On -/-/-, I received a letter signed by " - '' stating he had found " no indication of fraud. '' The same day, I called Capital One to attempt to speak with him, and was greeted by someone who would only identify himself as " - '' agent ID -. I asked to be transferred to " - -, '' and " - '' told me he was unable. I asked to speak to a manager, and he refused, assuring me he was a manager. I reworded my request to ask to speak to his supervisor. He asked why, and I reminded him it was because I wished to speak to " - - '' He again asked why and I asked if he already forgot my reason, and if he was refusing to transfer me to his supervisor. He told me that I have to act professionally or he was going to hang up on me. He finally egregiously refused to connect me to his supervisor.