JPMorgan Chase & Co. Credit Card Complaint

Closing/Cancelling account

JPMorgan Chase & Co. Credit card department,

Closing/Cancelling account New York

I opened a Chase United Business Club card for my small business. I am - of - owners of an LLC. I was told by Chase when opening the card that I would be able to get cards for the other - owners of the company with similar usage rights. The card has an annual fee of $450.00. After - of my business partners went to use the card at the airport and was told that I needed to be present to allow him -. I specifically asked Chase prior to opening the card as to whether this issue would happen - they assured me that it would not. I then called to have my partners added to the business as owners and Chase told me that they could not assign additional account owners to a similar federal tax ID. I then asked to cancel my card and have them refund me the $450.00 annual fee as I could not use the card as they told me I could. They also told me they would not refund me the $450.00 because it was beyond - days. They whole enrollment process and information surrounding this card was incredibly misleading and confusing if not downright fraudulent.

JPMorgan Chase & Co. customer in New York
Jan 03, 2017

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

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