TCF National Bank Consumer Loan Complaint

TCF National Bank Consumer Loan department,

Vehicle loan Managing the loan or lease Texas

I am writing this letter to file a formal complaint against Gateway One Lending & Finance. On -/-/- I purchased a car using -. The contract was quickly assigned to Gateway One Lending. On -/-/- I had a car wreck. My car was immediately taken to -. The repair bid is attached. The insurance carrier and Gateway had a conversation regarding my car being totaled. But upon the insurance carrier speaking to me, I was told the car would be repaired. On -/-/- I spoke to - at Gateway. He informed me that it did n't matter if the car could be repaired, that Gateway does not finance totaled cars. I immediately went out to purchase a new car. See attached sales contract. My wrecked car was still in the shop being repaired and was completed. The insurance company paid for the vehicle. Gateway was informed. They later came to pick up the car and sent me letters stating I was liable for the difference. See attached letters. I am a person who pays her bills. I have excellent credit reflecting that I pay my debt. I stopped paying this car only after I was told they would no longer finance my car. At this point I have been dealing with this matter for a year. I am not asking for any emotional or financial damages. I only want the item removed from my credit report. I hope you can assist me in this matter. I am trying to avoid filing a law suit against Gateway.