Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Connecticut

We are refinancing our mortgage through - - - - -. We were pre-approved by Freedom Mortgage company for $160000.00. pending our appraisal. We were given an FHA certified appraiser from - - ( through - ). The appraisal came back at $190000.00. which was only $5000.00 shy of what we needed. So the broker ( - - ) revised the loan request accordingly. We were just waiting for the approval of the underwriter. The underwriter requested that some comments be added to the appraisal so the broker sent it to the appraisal company for adjustments. we received our updated appraisal to find out it was decreased by $10000.00 to $180000.00 due to one added comparative property. We feel we are being undervalued and are not being treated fairly. This refinance has been taking a month and estimates just keep changing. We believe a decrease of that amount for one comparative property is unjust. The FHA approved appraiser 's first opinionated value should not be able to be overridden in that way. We have been paying our mortgage for 14 years and have refinanced in the past without problems of this nature. - - - - - has been great every step of the way and believe we deserve a fair experience.