Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Massachusetts

I am contacting your agency in hopes you can help me dispute my $10000.00 charge on my Capital One for this fraudulent company called -. I was contacted by - in - about creating an - website. He assured me that - was the right company to build this site for me. I paid him $5000.00 for this - website and training on -/-/-, and then another $5000.00 on -/-/-. Not once did he tell me that it would be my responsibility to add the pictures and find dropshippers. I find the fact that this information was not disclosed as flat out deceitful and possibly illegal. Four months later $10000.00 in the hole I have nothing more than an incomplete website that while it may be nice to look at it, it is not the functional - site as I was sold. They are not legitimate and they are incapable of fulfilling their promises. They have illegally obtained my business and I believe I am entitled to a refund since they did not provide the services as described. I tried to resolve this matter directly with them and they ignored all my requests. I sent them a certified letter, I tried to call them and they do not return any of my calls. What kind of company sells you a service and disappear after, leaving you without any answer or support?