Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure North Carolina

I contacted Ditech back in - to request assistance as I had lost my job and was in the process of starting a new one as a - - - which was -. I had lost my job in - and had been paying my mortgage out of savings but after paying - I would not have the money to continue until I earned income as a -. I informed Ditech that I would not likely receive any income until 6 months from my start date. I then proceeded to provide them financial information for myself, my husband ( who is not on the loan ), and my parents who live with me. Initially the information was submitted through their document upload system and the system showed that the documents were under reviewed. However a month later we receive a call from - - stating she was our loan counselor and that the documents ( although their system has provide proof of receipt - which we printed ) were not fully received and that we needed to resubmit. We proceeded to fax the documents. Once again approximately 2 weeks later - - called again stating they did not receive a


on our door saying they had been by to inspect the property and that we were to call them to address our delinquency. I sent - - an email requesting clarification on this and she never answered. We are now 45 days late.I sold my car and used part of the proceeds to pay - and -. Now that we are current on our loan we receive a call from - - requesting a non borrower credit check for my husband and copies of his SSA award letter. We are now - and - - calls again and says if we want my parents income included in their decision we need to provide them with copies of their bank statement, a non-borrower credit check and their SSA award letter. I spoke with - and said I did not want to have their information included and that I wanted an answer ( approval or denial ) from them. Close to 60 days have elapsed and we have received no information from Ditech. We are currently behind for - and -.