Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

I continue to have problems with Ditech. I made a payment for my mortgage that was due - -, -. I sent the payment with the statement for this due date on - -, -. It was received by Ditech according to their own records on - -, -. Instead of being applied to - 's statement, it was applied to the principal of my loan. When I failed to receive a statement to make the - -, - payment, I went to my account online on - -, -. It was then that I realized that Ditech had misapplied my payment from - and had assessed a late fee because it indicated that it had not received the payment for - -, -. I called customer service and - told me that she would put in a request for reallocation and to reverse the late fee. I went ahead that day - - -, - ) and made a payment to cover the - -, - payment. On - -, -, I saw that my - -, - payment had been applied to the - payment and that my new due date was - -, -. Today, - -, -, the due date is now back to - -, -, and both - - 's and - - 's payment are in a catch all category of " unapplied amount. '' This is unbelievable! They have also not reversed the late fee, even though my - and - payments were not late. I will call them again tomorrow but this is getting ridiculous!