Bank of America Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Bank of America Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

I was on Bank of America website last week to make a payment to my mortgage account. The website was having issues, I was not able to submit a payment. I made a complaint via the on-line message center, I never received a response from BOA. I went back into BOA yesterday to try the payment again, there was NO mortgage listed there at all. I called BOA, they said the Sold my mortgage to - - - - which is a total SCAM company. I do NOT want my Mortgage sold, I like having my mortgage account with Bank of America. I have several accounts with them. This is extremely distressful and all I


The worst part is I already, previously had this mortgage with a Scam Company before it was with BOA, it was COUNTRYWIDE MTG. I do not need another Scam company handling my Mortgage! Please help! Thanks, -

Bank of America customer in Massachusetts
Dec 21, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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