Bank of America Credit card department,
I have a credit card with Bank of America, I have been paying my account on time via recurring payment or auto debit option with a fix amount of $50.00. -/-/2016 my minimum amount increased from $50.00 to $55.00 so the payment were less than amount due. Since I was enroll in auto debit option I was not paying attention to account statement. I found about this only when my account was reported delinquent to credit reported agencies. I never received a notification from the bank that I 'm paying less than amount due and when I called customer service the agent told me rudely that it is not their job to notify customers that I have being paying less than amount due. They not just reported my account late but also charged me late fee for -/-/- till -/-/- while I have been paying $50.00 each month.
Bank of America customer in New Jersey
Dec 21, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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