M&T Bank Corporation Consumer Loan Complaint

M&T Bank Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease Rhode Island

I make my car payment every month over the phone and usually they call me. I make the phone call to make the payment over the phone and I told the lady that I did n't have my account number with me ; after she asked me many questions at the end she asked for the last digits of the accounts otherwise I was not going to be able to make the payment. After all that time wasted she ended up saying that to me?? I insulted that woman ; then I asked for the supervisor and she hanged on me when I was explaining her what happened. I told them I 'm making a payment. Can you believe that? I was n't withdrawing any money from them. The customer service representative never ever mentioned that she was asking for the checking account number.