Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Making/receiving payments, sending money Florida

I have a checking and credit card account with Bank of America. I was called on -/-/2016 by BofA Collections. I authorized a payment of $110.00. On -/-/- I was notified my acct was overdrawn. I checked on -/-/- an illegal transfer of $220.00 was taken out of my account and applied to my CC. On the - the $110.00 was transferred out. I called BofA and their CS Rep stated she will xfer the $220.00 back in 1-2 bus days. I waited a few business days and nothing. I filed a fraud report, the rejected it since they did n't loose any money, I have the letter. Collections stated it was pending the transfer takes up to 7 bus days. Several other business days went by. I called fraud to dispute their letter. They needed to do an internal investigation if an employee is making these transfers illegally to get his collectable number up. That rep stated she would have her manager transfer the money in 24 hours and they would look into it. Many days later I still have not seen the transfer. I believe it is a bank directive to have their employees bring their collectable numbers up by what ever means. I warned several people at BofA that this is worse than - falsifying accounts. This was theft and at a large scale, grand larceny. Please investigate. I would like the money transferred back and I will decide on the next payment. This inconvenience caused me me to be late on a lease payment and I had to sent $40.00 more.