BB&T Financial Bank Account Or Service Complaint

Checking account Deposits and withdrawals

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals Florida

My complaint is how BB & T chose to pend and post items in my account. I had $86.00 left of my Social Security check on - -, when my utility bill that I 'd paid by check was posted to my account. However, the check did not go through and the transaction was charged a $36.00 overdraft fee. The check did n't go through because the bank was holding $59.00 " pending '' in my account. It was not to be posted until an item shipped, like most online purchases. However, because BB & T " pended '' and virtually paid it by claiming that cash but not posting it, it would not pay the utility check, even though there was enough in the account to pay $47.00 utility payment. Four days later, BB & T posted the $59.00 and charged another overdraft fee. Then, because the account was in overdraft for 7 days ( days, not banking days ), starting - - with the utility bill posted ( when there was enough money to pay it ), I got another overdraft fee of $36.00. The bank wiggled around the money so that I paid - $36.00 overdraft fees, and then added on top a $12.00 maintenance fee. That 's $120.00 in fees when it should have been $80.00 at the most. I 'm finding another bank. This same bank charged me an overdraft fee when I deposited a check to cover groceries only 8 minutes after they were purchased. I was stuck in traffic and it was easier to pull into the grocery store parking lot first. I spent something like $100.00. I drove across the street to the bank and deposited one of my - checks that more than covered it. However, when I got the statement, the overdraft was there.

BB&T Financial customer in Florida
Dec 17, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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