Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker Michigan

We have a home equity line of credit of - originally thru - -. which i have original paperwork. with - only payments and a balloon payment at the end of term, which was -/-/- originally date of loan -/-/-. In -/-/- we contacted BOA who now owns loan, for help with this, which we 've had numerous representatives or case managers. finally in -/-/- of this year, -/-/- we were granted a 40 year amortization loan. we sent back required forms thru -, BOA never received it. I had to call - to confirm delivery to BOA, which i did told BOA that our paperwork was delivered to them. - weeks later they found the pkg, but by then it was too late and we had to start from scratch. Now we got notification that we were denied the loan modification, due to no interest only loan and no balloon payment. which like i stated i have the original paper work, for proof. They do not want to listen, do not agree, i offered to send copy of paperwork. I now have left message with last caseworkers -, waiting on a call back. The case - - -, - of many we had, stated the decision is final and we can be put into foreclosure, even after attempts to change decision. this is when i asked to be put in touch with a higher up, his -. I am now waiting for a call like i said. They are deceitful and unorganized, lose paper work also not having the correct paper work. I am doing everything i can to keep our home of 35 years.