Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing statement Arizona

On -/-/-, I encountered a rough forced sale in -. I reported to the credit card service and revoked authorization on the same transaction day. I was assured by the card service personnel that he would take care of it. As soon as I got back to the U.S. and received a package without returning address, I reported to the card service. On -/-/-, the charge was credited back to my account. On -/-/-, I asked the car company to help return the shipped package without returning address and valid phone number.


On -/-/-, I received the late arrived letter dated - -, -. That letter briefly stated the card company remained unable to pursue credit on my behalf. No other investigation document was attached. I called to reopen the investigation. On -/-/-, I was asked to either send in my own investigation documents in 2 hours, or pay $230.00 on the phone to get extension to send in my investigation. It took the card company 10.5 months to complete an investigation without any document. On -/-/-, I sent - - - - a request to re-open the investigation with documents of my own investigation. My investigation on the shipped product shows the listing price of the shipped product is US $830.00 vs. charged amount of US $11000.00. The over charge of the immediately reported forced sale is US $11000.00, even if it is real product. And the content of the product ( - ) is what my doctor asked me to avoid. Since the card company stated my further request might not be answered ( dated -/-/- ), and asked me to pay $230.00 on the phone to get a chance to submit my own investigation for review when I requested a documented investigation, I decide to ask CFPB for help to get credit back for the reported revoked fraudulent charge with interests/penalties. I also want to warn other consumers the following : Consumer can cancel a check, a bank can return a check without sufficient fund ; but a credit card company can charge back a revoked fraudulent charge that exceeds available credit limit and was reported 10.5 months ago. And consumer will be required to pay a high fee to get a chance to submit his own investigation on a fraudulent charge reported 11.5 months ago.