U.S. Bancorp Prepaid card department,
General purpose card Unauthorized transactions/trans. issues New Jersey
I purchased a U.S. Bank $200.00 prepaid MasterCard from - on -/-/16. I tried using the card for the first time on -/-/16, and got an error that the card was declined. I then checked the transaction history online and noticed that the card balance had dropped to $0.00 and that there were - unauthorized transactions. I immediately called their customer service to report the unauthorized charges, but they told me that they could n't help me dispute the charges because the charges were still " pending '' and that there would be a fee to issue a replacement card. They basically gave me the run around and told me there was nothing they could to recover my money.
U.S. Bancorp customer in New Jersey
Dec 11, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://www.usbank.com/ |
| Phone | (800) 872-2657 |
| [email protected] | |
| Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
| U.S. Bancorp | |
| U.S. Bancorp |
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