Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Account opening, closing, or management California

Our address was used by - unknown people to open a BoA debit MasterCard. Neither has any connection to us or property we have owned for 30+ years. The - envelopes arrived -/-/- and we immediately notified BoA by phone conversation and by email, requesting 1 ) closure of the account, 2 ) notification to us that the address was limited to only the - of us, and 3 ) explanation of how BoA eliminated any verification before allowing the fraudulent use of our address. We have had no response from BoA, despite several further calls to its " representative '' - - of - - - on -/-/-, -/-/-, -/-/-, -/-/-. He assigned it case number - in a letter dated -/-/-, however we have had zero update or resolution from either him or BoA despite this urgent and aging fraudulent identity issue.