Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Alabama

I was offered a Loan Modification Trial Period Plan by my mortgage company, Ditech Financial, - on - -, 2016. Based on the offer, I had to make - consecutive payments of $1400.00, beginning - -, 2016. I have consistently made each monthly payment on time beginning - -, 2016, and I still have not received the Modification Package. Each month with my payment, I have made a written request for information about my loan such as are other options available, is the taxes and insurance included in my payment, who is the owner of my loan, etc. I have reported an error with my account. As of the writing of this complaint, I am yet to receive answers from Ditech to my questions., nor do I have the Modification. In fact, just today, I received a call from - of the persons I 've been calling only to say she is in training and still trying to find out whats going on. Please help.