Capital One Credit Card Complaint

Capital One Credit card department,

Customer service / Customer relations Maryland

I have been unsuccessful in getting Capital One Credit Card to refund to my Capital One checking account an overpayment that was made to my credit card in - 2016. On - -, 2016, I noticed a double payment to my credit card had been made from my Capital one checking account. ( How that happened is another story ; suffice to say Capital One 's online payment system does not prompt you to verify either the amount of the payment or that you in fact want to make a payment. It just processes the payment for the full amount due as soon as you click in an email the " PAY NOW '' button. That seems to be a major flaw. ) In any event, on or about - - I called Capital One and asked for a refund of the extra payment amount. They agreed to do so. On - -, 2016, they debited my credit card for the overpayment, but the money was never refunded to my checking account. However, on - -, 2016, the credit card division surprisingly reapplied the amount back to the credit card. When I called on - - to inquire, they claimed


is still not in the checking account. After 1.5 hours on the phone with them today, I was told that on - - all that happened was a " request to initiate an investigation '' as to whether the funds should be transferred, a process that takes 5 calendar days and, if approved, the transfer would take an additional 5 business days to appear in the checking account. However, no one at Capital One, either in banking or in the credit card division, could verify that the transfer had been approved. I have lost confidence that Capital One 's credit card division can handle this seemingly simple request, and ask that you intercede on my behalf. Thank you.