Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Virginia

In early -, I applied for a mortgage refinancing through Bank of America Home Loans. On - -, I paid $680.00 for a home appraisal and immediately gave access to the appraiser. However, the appraisal was not completed within the 60-day rate lock period, despite repeated inquiries and attempts to move the process to completion. I e-mailed the loan originators, their supervisor, and Bank of America Quality Assurance, without any resolution, specifically writing on -, -, -, -, -, and - - the last two after the rate lock had expired. On -, I asked for a refund of the $680.00 I 'd paid for services I did n't receive, but heard nothing ; I wrote again on - to restate my request for a refund - and again, Bank of America ignored my correspondence. In short, Bank of America scammed me by collecting fees for services they failed to provide inside their own timeline ; they failed the customer service test by ignoring my repeated requests for a refund.