Bank of America Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Bank of America Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

I am -, -, - in Operating Room. I have been employed at - since -. I 'm a native of Arizona and moved to - AZ in -. I have been a - for 23 years. In -/-/-, - ( my husband at the time ) and I applied to re-finance our current sub-prime home loan for our property located at -, AZ -. During the re-finance process, we were told by - Mortgage that they would n't be able to approve the loan with my name on it, due to the decrease in my income over the previous year. ( I was on - ). The loan was approved from Countrywide/Bank of America via - Mortgage in -/-/-. - was the only name on the loan and note. - and - were both on Deed of Trust. There was no a disclaimer deed.


- and - were married -/-/- and divorced -/-/-. Divorce settlement awarded - home and debt to -. I took Divorce Decree to Bank of America and later to - Mortgage to assume the loan or to have my name added to the loan. Bank of America and - Mortgage would not discuss the loan with me and said that my name was not on the loan and my request was not possible. I was making payments on the mortgage during this time period while I was actively seeking assumption of - 's loan, due to the property being under water $75000.00. I contacted HARP, they were unable to assist me because I was n't on the loan. I was unable to remedy or even discuss the loan, yet I received all the penalties as if I was on the loan. On numerous occasions I sought - 's assistance with adding my name to his loan. Due to communication break-down, - allowed the home to be foreclosed -/-/-. The Property was sold by the Trustee at Public Auction on -/-/- to the highest bidder, - for $140000.00 I obtained a pre-approved loan with an interest rate not to exceed 3.25 % from Az - in preparation to purchase aforementioned property. While wainting to purchase the property, I fought for the right to rent the property and paid rent to - monthly and on time. I also fought to be qualified to purchase the property. After the required wait time, I made a full price offer of $160000.00 to purchase property from - ; and they accepted. During escrow on -/-/- Az - rescinded approval due to the previous loan foreclosure of -. Due to the imminent closing date, I was forced to explore alternate financing. I found a private lender with conditions : - to put $35000.00 down, Max Term of 2 year loan ... 1st year 8 % interest and 2nd year 9 % interest. Utilizing - as originator for private lender -. I purchased the property. To satisfy the loan condition of $35000.00 down, I was forced to take $35000.00 out of my 401k retirement account. The 2 Yr Loan was becoming due and payable in -/-/-. So, in -/-/-, I attempted to obtain a refinance loan for balance of mortgage owed. I applied for a refinance mortgage loan through -, which was declined. - reported that the decline was due to information obtained from - County Recorder 's Office naming - on notice of foreclosure and trustee sale. Conclusion : Application made to Country Bank for mortgage refinance. Country Bank was able to offer conventional 3 % interest mortgage loan, once they determined that I was n't responsible for the - loan foreclosure. I am seeking the opportunity to recover a small portion of the damages.

Bank of America customer in Arizona
Dec 02, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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