Capital One Credit Card Complaint

Capital One Credit card department,

Identity theft / Fraud / Embezzlement California

In -/-/2016 I noticed a charge to - in the amount of $390.00. Immediately I called Capital One customer service to report I did not purchase a ticket on -. The customer service representative cancelled my credit card and issued me a new card. I received multiple letters stating I would not be held responsible as I reported the claim as fraud on my credit card. Last month in -, I received a phone message to call - in fraud protection at Capital One. I spoke with her over the phone and I told her numerous times, this CHARGE to - was NOT MINE. After that conversation I received 2 letters on the same day. One letter stating the issue was resolved and I would not be charged for the fraud charge. The second letter stated I am responsible for the charge because Capital One has me on voice recording stating I made the charge. I called and spoke with 3 managers explaining I would never have said the charge was mine, because it was not. They refused to give me a transcript of the taped phone call. I have written a complaint letter to Capital One and I am waiting to hear from them. I ca n't believe I am going through this with Capital One. I have been a customer for over 15 years. I always paid my bill on time every month and I was fortunate I have not had fraud on my credit card until now. I can not believe they would treat a customer with an outstanding credit score, like mine in this way. I am asking for your help to resolve this issue. All I want is for Capital One to honor their initial decision to remove the fraudulent charge from my credit card. The charge of $390.00 is currently due on -/-/2016 and it is not fair I have to pay for a charge which is not mine. Thank you!