JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Billing disputes Rhode Island

I attended the - in - this past - as a Delegate. The - contracted with certain hotels for each of our state delegations. Our contracted hotel was the - airport hotel in -. We we required to book a minimum of 4 nights at $ - ( double their regular rate ). Most delegates booked from -, but being that I am originally from - I arrived on - & stayed with family. I booked my hotel room from - as I made plans to go directly to my fathers home in New Jersey immediately following the close of the Convention - evening. I arranged to take him to some doctors appointments. The only reason I stayed at the hotel on - evening was because I was required to stay a minimum of 4 nights. Upon checking in I noticed that the hotel had me booked for 5 nights & had already charged my credit card. I brought it to their attention immediately and spent all week communicating with the front desk & general manager to have the appropriate credit issued. - morning I spoke to the hotel general manager to advise him I that I was checking out


company. I did dispute the charge several times with Chase and each time they recharged my account simply stating that the hotel said the charge was valid. No one from Chase ever communicated with me ( their member ) regarding my dispute - they simply took the word of the crooked hotel general manager even though I provided them with a copy of my receipt upon checkout that showed a credit for the last night ( $320.00 ) and my original booking paperwork that shows my original booking of -. The hotel is fraudulently charging my card an additional night and Chase is complacent in assisting them.