Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Making/receiving payments, sending money California

I accidentally made an online transfer in the amount of $500.00 via Bank of America online to an account which I thought it 's my wife 's on -/-/-. I found out the problem next morning and called BOA right away. But BOA claims they were unsuccessful at contacting the recipient and refused to take further action. My wife and I have a joint account with BOA, but for some reason, my wife can not access the joint account online, hence I can not do a self transfer to the joint account. My wife reported this online account access issue to BOA several times in the past but that never got resolved. Because of that, I had to transfer fund to my wife 's own account every time I need to send money to her.