Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Making/receiving payments, sending money Ohio

Hello, I need your assistance as these banks are misleading people with information. I ask - Bank on more then - occasion what credit bureau do they pulls credit score from and I was told they Pull from -. They Bank of America ( BOA ) pulled my credit report from - when I was instructed they would only pull from - and I got denied credit because I was mislead. I have been with for years and never had any issues until. I would like for BOA to remove the inquire on my credit profile as I did not approve it at all. The ask the banker another of time, which credit agency they use and was told the something - I knew there some issue on - that are being corrected, so I would I have never allowed the bank to pull my credit it that was case.