Bank of America Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

Bank of America Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

This is to replace case # -. I made an error on the account number. Bank of America just filed a Notice of Default and is threatening foreclosure against my property for a HELOC. In - of -, my HELOC payments nearly tripled after paying on the loan for 10 years. I called Bank of America immediately to see I I could refinance. I was told I was not eligible. I made partial payments for a few months and then started the modification process. While I was in the modification process, they would not accept payments. The process went on for approximately five months. During that time, I faxed every piece of information they asked for, most multiple times. In the end, they denied me any type of modification, stating that I earn too much for some modifications and too little for other modifications ( I am a - and single mother ). I tried offering a settlement, but that was also rejected. When I


I could n't believe what I was hearing. I actually owe $320000.00 on my first, and I had written that in numerous letters, and I had disclosed my mortgage statement with the payoff amount ( my loan has a $150000.00 balloon payment ). I told her that, but I suspect the error was never corrected. Approximately two months later ( - - -, I called B of A again to explain my situation and see if I could try the modification process. The agent suggested that I resubmit my offer. I did, but I never received a response. In -, -, I still had no response, so I contacted the Office of the President at B of A. I did receive a response promptly, but in the end, my offer was denied again and I was told that I had done all that I could. I did not think of it at the time, but now I suspect that Bank of America still has my first mortgage loan amount incorrect in their system. Shortly after that, I received an Intent to Accelerate Foreclosure letter. There was n't much that I could do. I could not afford to get caught up and make the monthly payments. On - -, -, I received a Debt Verification from - - -, stating that B of A had instructed them to commence foreclosure proceedings on my property. The letter also stated that I had 30 days to dispute the validity of the debt. Two weeks later, I sent - a certified letter and a standard mail letter stating that I wanted evidence of the legitimacy of their company and the original loan docs. They ignored my request. On - -, I received a copy of the Notice of Default they filed with - County. My first mortgage is with -, and I am current on that loan. I spoke with a foreclosure specialist at - just two days ago. She said that it does n't make any sense for B of A to foreclose, but that they do have the right to, and that they very well could go through with it. She suggested that I attempt to qualify for a Release of Lien through - to be safe. I am considering that route, but I would much rather keep my home. After 13 years of owning my house, it is worth less than when I bought it, and it is still underwater. It is my home, though. I live in it with my - kids that are now in college and can not afford to go to school and live on their own. It would be a tremendous hardship to give it up. I would greatly appreciate some assistance.

Bank of America customer in California
Nov 30, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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