Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Savings account Account opening, closing, or management California

I opened a checking and savings account with Bank of America. At the time of opening the account I was told that I simply needed to transfer $25.00 a month from my checking account to my savings account to avoid any fees. Later Bank of America converted m my savings account to a checking account ; -apparently due to the amount of transfers or withdrawals from my savings account over a rolling period. Since the.n I have been charged a monthly maintenance fee of roughly $12.00 a month since - of 2015. I was unaware that I was being charged this fee until two days ago and when I contacted Bank of America I spoke with - individuals who placed blame on me, questioned my lack of balancing this account monthly and was told they could only refund $12.00. I explained to both representatives that I was unaware that I was being charged and did not notice until the day that I called. I explained to them that I originally opened this account as a savings account and was told that when it was converted that they provided ample opportunities for me to be made aware of these changes regardless if I recall them or not. I proceeded to explain that I still have the $ 25 monthly transfer set up and if I was aware that I was being charged I would have just closed the second checking account because I did not need it, I do not have checks or even a debit card linked to that account. I was again told a cookie cutter answer and ina politically correct way was told it was my fault for not noticing this sooner and that there was nothing either representative or their managers could do for me except refund one of the 18 monthly charges that have occurred,