Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue California

( 1 ) On - -, 2016, I placed an order with a merchant named, - - - - , - ( " Merchant '' ), so that a personal service of process of legal documents could be performed. ( 2 ) On - -, 2016, - - - - , - informed me via email that they did not receive the order I placed online for the service of process that I requested. ( 3 ) In a subsequent phone conversation with the merchant, I informed the merchant that, since the order was not received by them, that I wanted to cancel the order. ( 4 ) Upon cancellation of the order that I placed and after the merchant collected my credit card information, merchant leaves a voice message and informs me that as the order was initiated and that a large number of copies were printed for the service of process, that I


( 5 ) Merchant misinformed me as to whether he received the order that I placed. Merchant collected my credit card information and because the order was canceled after merchant informed me that he did not receive my order, he proceeds to charge me in the amount of $58.00 for an excessive amount of copies that did not have to be printed as merchant alleges. ( 6 ) The service of process was not properly being completed by merchant as the original order indicated that the attorneys for the defendants ( a single party ) was to be personally served and consequently the number of copies merchant alleges to have made was not required. ( 7 ) A second order was previously placed by me in the amount of $74.00 for which the merchant also had not charged me for. ( 8 ) On - -, 2016, I inquired via email with merchant to determine why I was n't charged. ( 9 ) Nevertheless, as merchant fulfilled the terms of this order, I informed merchant to charge my credit card. ( 10 ) Merchant charged my credit card a total of $130.00 for both of the orders that I placed, but the amount in $58.00 was unauthorized.