BB&T Financial Complaint

BB&T Financial Bank account or service department,

Checking account Using a debit or ATM card North Carolina

On -/-/2016, I was having computer issue. My browser told me that my computer was locked and that I had to call a technician number from -, so I called the number. There was a male on the phone named -, claiming to be a technician affiliated with -, asking me how he can help. I explained the situation to him, and he told me he could fix it. He gained remote access into my computer with some sort of program they had, and wiped my computer. Once they finished, they asked for a card number to charge to, so I gave him my credit card number, and he charged me a service charge of $99.00 onto it. That was the last I heard from him. On -/-/2016, the same male, -, called and said " Due to recent server issues, we are going to refund you your $99.00 back. '' I agreed to it and he gave him my debit card number. I given him my debit card number. Once again, he gotten remote access

'' I thought he would directly deposit it into my checking account, but then he told me " For me to send the money to you, I would have to send you the money through a - account. '' I found out that he knew my e-mail address, and set up an online - account in my name, and instead of sending me the refund, he sent a person name - $360.00. I grew Irate and told him that I wanted to speak to his supervisor. Soon he put a male on the line, named -. He told me that he would fix the mistake on my credit card and the $360.00. I found out later that day, he set up a - account in my name as well. He then took a screen shot of it, and in the - account, it held $5000.00. He told me that for me to fix my mistake, I would have to send him $2500.00 to him via -. He gave me a name to send it to. He told me that if I did not send it to him, I would be charged at $30000.00 fine and spend time in prison. I done what he told me to do, so I gave him the reference number from -. He then told me that I mispelled the name on the -, and demanded that I send him another $2500.00, to fix the mistake. I told him I did not have anymore money. He then sent me a screen shot of the same - account for $10000.00. He told me that he would pay me back the money if I sent it to him. I hestated yet agreed. I sent him another $2500.00 -. Once again, I given him the reference number. After doing so, he told me that his server did n't recognize the reference number, and demanded me to send him another $2500.00 - to him, then he would pay me back. After sending the third - to him, I called - 's customer service number, and talked to them. They told me it was a scam. I unplugged my computer, ran down to my bank, blocked all my accounts, blocked credit cards and credit lines, and filed disputes with the activity. Going through the same week, I filed police reports, reports with -, - -, and -. I filed an FBI report through IC3.gov. I filed a report with the - Consumer Protection Attorney General 's office. I done everything the bank told me to do, and then some. I gotten a letter on -/-/2016, saying that they are refusing to give me my money back, since I had sent them the money. In total, I had lost $7700.00