Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Closing/Cancelling account South Carolina

On -/-/16, I received a letter dated -/-/16 from Barclaycard requesting that I contact them regarding my - - - - MasterCard account # -. They stated that they had placed restrictions on my account. I had called Barclaycard about a week previously requesting a replacement card because I had accidently destroyed my current card thinking that it was a - issued card which I had cancelled so I was surprised to receive their letter. An agent named - who refused to give me his ID number or last name asked me many questions for 20 minutes, placing me on hold repeatedly while he checked with someone. I am almost - - - and have a - so this was tortuous. I found - -, bordering on rude. He demanded that I FA- to him at - my Social Security card, drivers license, utility bill, passport, or birth certificate in order to verify my identity. I found this extremely invasive and did not want to risk identity theft or fraud ... but I did FA- Barclaycard a copy of my utility bill. Today - -, 2016, I received a call from a -, ID # -, who told me that


would I risk sending such private identity information to a credit card company just to verify my existence. I had had enough. I asked that she transfer me to Barclaycard Customer Service so that I could cancel my credit card because I wanted nothing to do with Barclays Bank of Delaware ever again! She told me that she WOULD NOT transfer me to Barclaycard Customer Service and THAT I COULD NOT CANCEL MY CREDIT CARD ACCOUNT until she received copies of my Social Security card, drivers license, passport, or birth certificate. That is simply absurd. Barclaycard is holding me hostage ... indeed! I strongly protest! There are no charges or bills pending on my account and all past bills have been paid in full and on time. Can you please help me? Thank you very much. FAIR RESOLUTION : Allow me to close my - - - - MasterCard account # - credit card account with Barclays Bank - Delaware doing business as Barclaycard without prejudice and make certain that any and all credit reports show that my account was OPEN and IN GOOD STANDING, that all past bills have been paid in full and on time, that I requested the closing of my credit card account, and it was NOT closed at credit grantor 's request.