Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Settlement process and costs California

-/-/2016 My wife and I applied for a mortgage with WellsFargo. -/-/2016 Completed an RPA on -, Ca -, that included a security deposit of $14000.00. -/-/- WF loan officer Loan officer emailed then called and spoke with my agent to tell her that the loan was approved. ( I have electronic copies of this email ) -/-/2016 My agent sent email to loan officer to confirm that in fact the loan had been approved and contingencies could be lifted. An email confirming this was received by agent who then removed contingencies. ( I have electronic copies of this email ) -/-/- My agent and I separately tried to contact the loan officer to make sure that we were all set to close on -/-/-. He


details of our file. She shared the emails with him and he told her that the loan officer should never have said that and that he needed to coach him to not say that in the future. -/-/- closing date was missed due to incomplete financing. Seller denied extension and communicated intent to keep the deposit. Loan manager admitted fault in loss and provided contact information to apply for refund of deposit. -/-/2016 Official refund request was filed with - at their Customer Care Recovery. Recurring 2-week extensions from WF until -/-/2016 when I was notified by - that she was now reviewing the case and that any previous documentation could not be found. The entire process had to begin again. Recurring 2-week extensions from WF to date.