Capital One Credit Card Complaint

Capital One Credit card department,

Identity theft / Fraud / Embezzlement Colorado

I currently have a complaint being addressed by your organization regarding Capital One. I recently learned that regardless of the - phone calls I have initiated since -/-/- with Capital One, they continue to perpetuate this process. A few days after I made my last call to Capital One, and after they failed to return my calls after - separate requests which forced my hand to file my complaints with the state of - and - offices of the attorney general - Capital One sent yet another letter to the address in -, which I requested and demanded they remove from my account two weeks and - calls earlier and had informed them on - previous calls that I currently had a credit card open with Capital One which had a present address in -. This last letter indicated to the individual at the address in - that attempted to open the account in my name, to please contact Capital One as the account was temporarily on hold and they needed to speak to the card holder prior to moving forward with activating the card. You can imagine my newly found frustration with this process, as I have been informed by at least - different people and - additional managers at Capital One that the card and the account have been deactivated, yet letters that have been sent to the address in - dictate otherwise. I will be gaining access to all of the information and sending them your way ... Thank You,