JPMorgan Chase & Co. Credit card department,
Advertising and marketing California
I followed a direct link from the - webite for earning a new card member bonus of - rapid rewards points after spending - in first 3 months after opening a Chase Southwest credit card. I purchased airline tickets and spent the $1000.00. Instead of honoring the advertisement- I was bait and switched. They gave me a $200.00 statement credit and a - rapid reward new member bonus. I complained and their response was that was what I applied for. I am very clear on what I signed up for. The - new member bonus is highly publicized on the - website, and on their planes. The interest rate on this card is astronomical- I only applied for advertised bonus. I have requested that they take back the statement credit, and issue me the remainder of my miles. I have sent - inquiries, and only received - response.
JPMorgan Chase & Co. customer in California
Nov 12, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with non-monetary relief
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