Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Virginia

My intent was to purchase tickets for around $50.00, in an instant my card was charged $ - without my knowledge or authorization. I contacted the merchant immediately indicating it was an error. They refused to help me and bc it was a time-sensitive issue, i issued a stop payment on the amount. I was assured that it would not process. I found out later that it went through bc the merchant pushed it through by changing their name. I then filed a chargeback and was denied. I did not authorize this purchase, did not receive the goods that were sold and believe that i should be able to retain the money.