Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue New York

I received an email on -/-/16 that my Kohls credit card was past due. I thought I had scheduled a payment. I accessed their website on that day, the website did n't show a payment or a pending payment so I scheduled a payment as I must have forgot to schedule a payment for my - bill. Now I have a payment out of my checking account on - for approx. $400.00 and a - payment on - for the same amount. So the second payment overdrew my checking account and kohls has a - payment showing on their system which has n't been deducted from my checking account. They ca n't explain the - payment. They think it wo n't go through but ca n't guarantee it. I asked for the refund of the - payment and they indicated that it would take weeks for me receive by check. They indicated that had I done it through a representative that they could have electronically refunded me the money. I think holding on to my money for weeks is wrong since I have now incurred fees on my checking account.