Equifax Credit Reporting Complaint

Credit monitoring or identity protection problem with fraud alerts

Equifax Credit reporting department,

Credit monitoring or identity protection Problem with fraud alerts Maryland

My issue is that I am having trouble getting to the bottom of a credit alert that appeared in my - account. As a - impacted by the - breach, I registered for this monitoring service. I received an alert, reported by Equifax, that a new - - account was " reported ... on your Equifax Credit Report. '' - provided a phone number to call if I suspected fraud so they could follow up on the alert, but the only automated options available on that phone number were for opening new accounts with them, necessitating a PIN provided by OPM. But, I of course had already done that. There was no way to reach a person to talk to about the reported information and my concern. I then called - - to see what I can find out there. I did get to an individual in their credit bureau, but she could not find any account with my name or ss # - other that an - - card I already have - and suggested that

I then called Equifax, and again entered the automated system without any ability to talk to an individual in order to explain my situation. I was, however, able to establish a fraud alert for 90 days, through their automated system, and they indicated they would share the information with - and -. But, my concern now is that someone may have indeed opened an account with my ss # and, possibly, other identifying information, and could be creating problems for me. But, without more details on what led to this alert, - - seems unable to follow up from their end. Frustrated with not getting any satisfaction with - or Equifax, I tried calling - at various numbers. I was unable to reach anyone, even at the Director 's office ( can you believe nobody answers the phone at the Director 's office? ). Their office responsible for - had no way to contact them either, only providing the - phone number that I had already tried. Thanks you in advance for any assistance you can provide in this matter. I have attached the screen shot of the alert from - page.

Equifax customer in Maryland
Nov 04, 2016

* Source: CFPB Complaint Database

Equifax response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints


{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more