BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Account opening, closing, or management Georgia

On - - my sister - and I went into BB & T bank to close acct # - and establish account # - post haste because I no longer wanted - - - to have access to my bank accounts or have any authorization to act on my behalf to financial manipulation and improprieties done against my account. She was placed there when I became ill and was hospitalized and abused power and responsibility and her refusal to even return my property and even debit card to my account warranted establishing a new account. We met with - - and established the new account and informed her of importance of expediting this matter as my $1700.00 social security direct deposit was scheduled for - -, 2016 would hit the old account but the bank could reroute to the new account. She told us and promised it would be completed by Monday -/-/2016 and to call her to make sure that happened on that day. My sister - did and left a voicemail on her phone of which she acknowledged that she did receive. However - - neglected to closed the account or place safegaurds on the old account to prevent further financial manipulation by - - as a result - authorized a webpay $700.00 against the account on -/-/2016 that hit my account place it in overdraft the BB & T accessed a overdraft fee, then she went into a branch and withdrew $500.00 against my social security direct deposit on -/-/2016. To date I only received $470.00 of my $1700.00 and BB & T have refused to return the balance of $1200.00 from my social security deposit to me. I am a senior citerzen on fixed income and I have other finanical obligation I need to attend to and I have called several times - and 4 times a day and my calls are not being returned and - - is no longer communicating on the status to refund my money to my account