Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Texas

I have previously filed a complaint with your company. This is the reference number -. My home equity account with Bank of America is -. I missed your email notifying me of Bank of America 's response so I missed the opportunity to dispute its response. I did however begin working with - -, the person who sent the response and was assigned to be my case manager. I resubmitted all of the documentation to B of A, for at least the third time. In -, he contacted me that underwriting was requesting information ( because I listed my wife as a partner on my company, they wanted her profit and loss statement, even though I had already given a profit and loss statement for the company showing no income to her, and had also given a statement to B of A about her total income for that year. ) I gave - - that info over the phone and he said he would check with underwriting. In late - I was again knocked out of the program for not providing documents, in spite of my previous conversation with - - - ( important note : the information underwriting requested


have to drive - miles round trip to the nearest B of A or pay to fax from my computer - something I have had to do numerous times in this process ). I have not had any more contact from B of A. I have contacted - - several times requesting an update and he has not returned my calls. I also want to again complain about not being included in the DOJ settlement. In the B of A response, they said that I was not eligible, yet they have refused to reveal what criteria they used to determine my eligibility. They simply say that if I had been eligible, I would have been contacted. What is certain is that I owed more than my house was worth when they began notifying homeowners about the DOJ settlement. I will also add that B of A 's actions have created a great hardship to me. My monthly payment is more than half of my income. I have been advised by lawyers to simply quit making payments, but I do not want to risk losing my home because I fell victim to B of A 's predatory loan practices.