Citibank Money Transfers Complaint

Citibank Money transfers department,

International money transfer Other transaction issues

To whom it concerns, I would like to file a formal complaint against Citi Prepaid Services, regarding an outbound manual money transfer made on -/-/2016. The transfer was never delivered to my partners - account with -, and also was n't delivered to the intermediary bank, - -. We have been told by Citi Prepaid that the transfer left our account and should have been received on -/-/2016. Over a month ago Citi Prepaid informed us it was being elevated to their own personal investigations department and that we would hear from them regarding the status of our investigation.


This is highly concerning as now we are worried that the money is lost or stolen and we have no support from Citi Prepaid Services in tracking the missing transfer. Their costumer services supervisor, -, Informed us they can not give us a tracking number or any information, which seems unbelievable and suspicious. The effects of this situation go beyond just our missing money. My partner and I are damaging our credit ratings by the day, and due to a total lack of confidence in Citi Prepaid 's transfer system we are afraid to move more money into our personal accounts. I request that you respond to this compliant urgently. Yours Sincerely,