BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals Georgia

On -/-/16, I stopped at the BB & T Bank at -, I went to the ATM, inserted my card, entered my PIN, chose cash deposit, inserted $360.00 in cash and the machine took it and froze up displaying " transaction processing '' for the next five minutes. The machine would not give me a receipt, it would not let me cancel the transaction and took my cash. I called the - - number posted on the ATM and they told me to go into the branch and report that the ATM was broken. I reported what happened to - - and - - in the branch. - went outside and verified the machine was stuck displaying " transaction processing ''. They advised me that - manages the ATM 's for BB & T and they have no responsibility for the ATM. They called and made a claim - for the missing $360.00 but said they could not access the ATM and could request the ATM be serviced to locate my cash. I was told - would come out the next day. Now they are saying the '' Fraud '' dept is handling and it normally takes 5 days for them to look into it and - will not come out until Friday -/-/16 and I " MAY '' have provisional credit by the end of the week. I called the " FRAUD '' dept at BB & T - and I was in the recorded loop for 30 MINUTES and the call finally dropped without anyone answering the phone.