Equifax Credit Reporting Complaint

Equifax Credit reporting department,

Credit monitoring or identity protection Problem with fraud alerts Washington

I have placed a fraud freeze on my credit reports. Recently, I attempted to get a new credit card. The freeze worked exactly the way it should ; - sent me a letter saying they needed a pin, or for me to release the freeze to continue. The problem is with Equifax. Through their website, they asked for indentification from me, but did NOT request the pin I have recorded from them. Immediately after, they refused all further contact by phone or internet : " We 're sorry ... we can not process your online request concerning an Equifax security freeze. To assist us in processing your request please submit in writing the required items outlined below. '' I am not comfortable with sending information that is already sensitive in the clear, and especially when it includes the PIN that is the master key to my credit report with -. But I have no other option.