BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals Georgia

Because of Obamacare, we were required to sign up for insurance through - with -. While doing so, - somehow had - different files for my family - - with our correct name and SS # s ( which we verified with company as required ) and - with incorrect names with our correct SS # s ( which we did not verify ). We called to have the problem corrected, which our agent assured us the problem was fixed. However, after receiving multiple mailings from the companies to verify incorrect information, and continuing to call them and tell them we are not the - 's, our bank, BBT, allowed - to auto debit our non-profit account for $430.00 under the false name of - - identities we ca n't verify because WE ARE NOT the -, which is an unauthorized transaction. Upon speaking with the banker, he told me that the only thing I could do was close the account and file fraud charges. Due to this being a non-profit account with automatic daily deposits, we could not do that. He then told me that I could call the company and get my money back. This was -/-/2016. My


-/-/2016 around -. I was told what I mentioned above by the banker on that day, and was told by - that they corrected the problem with the duplicate files and that - will have to refund our money. - said that it would be 30 days before I would hear if we were going to be able to get our money back. 1 ) our money was stolen ; 2 ) we have proven that we are not the - ; 3 ) it is -/-/- - 60 days later, and we 1 ) still do n't have our money back, 2 ) still have n't heard anything from anyone, and 3 ) are still receiving mail from - in the incorrect names. I was told by my corporation 's treasurer, who is the VP in the fraud department at a different bank, that my bank could have refunded my money and made - prove that the $430.00 transaction was justified - meaning that they had proof that we are the -.